Complaint

Should you wish to return a product, please complete this online form as fully as possible and send it off.
You will then immediately receive an RMA number (Return Material Authorization) from us, along with a shipping address to return the faulty product.


Sending returns without an RMA number or to an incorrect address can much delay the process or even prevent it being handled altogether.


If you require assistance in completing the form or have any questions, please contact your sales representative at VS.

Customer Information
Rejection Data
Reason for Rejection
Nonconfirming Product
Discovered at Delivery
Discovered during Installation
Discovered in Operation
Bad Delivery
Too little amount delivered
Too big amount delivered
Wrong Product delivered
Transport Damage
Further Information
File upload


Text files: Please save all text documents in Microsoft Word document format (.doc) before uploading them.
Image files (photos): besides PDF we accept JPG, GIF or PNG formats.
Please make sure that your attached files do not exceed the size of 3 MB each.

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Our partner from the USA has been developing and producing high-quality semiconductor for about 30 years. CREE has been our partner for an extensive range of LEDs since 2004. The product range includes a wide range of high brightness, high power LEDs offered in SMD as well as THT and COB technology.

Your contact: Olaf Naumann

Phone +49 (0)2842 980-211
Olaf.Naumann@vossloh-schwabe.com

Nichia from Japan, the inventor of the white LEDs, has been one of the partners of VS since 1995. The product range includes a comprehensive range of high brightness and high power LEDs, as well as a UV LED product range covering all power classes.

Your contact: Ulf Hilsenberg

Phone +49 2842 980-213
Ulf.Hilsenberg@vossloh-schwabe.com

To complement our LED range, we offer secondary optics and reflectors from our partners Carclo (www.carclo.com) and LEDiL (www.ledil.com). The product range includes a large selection of optics, optic holders and reflectors made of PMMA and silicone. We specifically stock up on a wide range of products to match the LEDs from CREE and Nichia we offer.




We develop and produce a variety of LED optics for shop, office, hall and street lighting for you. Optics are available in various designs (round, square, linear) made of high-quality materials (PMMA, silicone) and with any beam angles (narrow/wide, asymmetrical or combined).

  • Contact us

Our partner from the USA has been developing and producing high-quality semiconductor for about 30 years. CREE has been our partner for an extensive range of LEDs since 2004. The product range includes a wide range of high brightness, high power LEDs offered in SMD as well as THT and COB technology.

Your contact: Olaf Naumann

Phone +49 (0)2842 980-211
Olaf.Naumann@vossloh-schwabe.com


Nichia from Japan, the inventor of the white LEDs, has been one of the partners of VS since 1995. The product range includes a comprehensive range of high brightness and high power LEDs, as well as a UV LED product range covering all power classes.

Your contact: Ulf Hilsenberg

Phone +49 2842 980-213
Ulf.Hilsenberg@vossloh-schwabe.com